Medical centre digital transformation: improving patient experience

image

About the Customer

Our client, a local medical centre, approached Zyphir Dev with the need for a comprehensive digital solution to modernise their outdated website and enhance patient experience. The primary objective was to develop a user-friendly website and web/mobile applications enabling patients to track appointments, prescriptions, and test results conveniently.

image

The Challenge

The existing website lacked modern features and interactivity, causing inconvenience for patients in managing their medical information. The challenge was revamping the entire digital infrastructure, providing a seamless patient experience while integrating essential functionalities.

image

The Solution

Zyphir Dev implemented a multifaceted solution, including developing a responsive and intuitive website and web and mobile applications. Key technologies and solutions employed:


Website Revitalization:

  • Responsive web design for optimal viewing on various devices.
  • Integration of a user-friendly Content Management System (CMS) for easy updates.
  • Implementation of secure patient authentication.


Web and Mobile Applications:

  • Development of cross-platform mobile applications for iOS and Android.
  • Integration of appointment scheduling, prescription tracking, and test result viewing features.
  • Real-time notifications for upcoming appointments and medication reminders.
  • Seamless integration with the medical centre’s backend systems.
image

The Results

The implementation of these solutions for the customer resulted in:


Enhanced User Satisfaction:

  • 30% increase in positive patient feedback on user experience.
  • 25% reduction in user-reported difficulties in accessing medical information.


Improved Patient Engagement:

  • 40% rise in patients actively using the website and applications.
  • 20% increase in appointment bookings through the digital platform.


Attracted New Patients:

  • Acquisition of 15% new patients through positive online reviews and increased digital presence.

By leveraging cutting-edge technologies, Zyphir Dev successfully transformed the client’s digital landscape, leading to a significant uplift in user satisfaction, engagement, and the attraction of new patients.

image

Testimonial

Zyphir Dev played a pivotal role in transforming our medical centre’s digital presence. The user-friendly website and applications streamlined our patient interactions and attracted new patients through enhanced online visibility. Their expertise made a tangible difference in our healthcare services.

    Share your IT challenge